Discover what listening is and isn't, and why it is the most effective tool to de-escalate tense and potentially dangerous situations. Learn to resolve situations and interactions of conflict and distress without physical intervention, and the skills for protection, should physical aggression become imminent. Practice listening skills in situations that are relevant and immediately useful in every area of life.
Workshops are customized to fit the training needs of each organization and department.
Learn practical tools to recognize and de-escalate potentially harmful interactions.
Identify "Push Back" and how to handle it.
Learn tools for "Taking the Juice" out of negative reactions.
Transform threatening emotional interactions into peaceful negotiations.
Gain spatial awareness and learn how to use distance and body placement.
Learn to defend against physical attacks from the front, back, and above.